Privacy policy
Last updated: [add date]
This policy explains how [add business name] ("GenTech", "we", "us") uses personal information when you visit our website, contact us or work with us. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
We are the controller of your personal information. You can contact us at [add contact email].
What information we collect
- When you enquire or book a call: your name, school or organisation, role, email address, what you need help with, and anything else you choose to tell us.
- When you work with us: contact details for the people we work with, details of the work, and invoicing information.
- When you visit our website: technical information such as your IP address, browser type and the pages you view. Our website host and any tools we use may collect this through cookies or similar technologies.
Please do not send us pupil names, pupil data or other confidential school information. We do not need it to respond to an enquiry.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and arranging calls | Legitimate interests (replying to people who contact us) |
| Delivering and invoicing our services | Contract, and legal obligation for financial records |
| Sending news, resources or updates by email (only if we do this) | Consent, which you can withdraw at any time |
| Keeping the website secure and working | Legitimate interests |
How long we keep it
- Enquiries that do not lead to work: up to 2 years, then deleted.
- Client and financial records: 6 years, to meet tax and accounting requirements.
- Email marketing sign-ups: until you unsubscribe.
Who we share it with
We do not sell your information. We use trusted providers to run the business, such as our website host, email provider, scheduling and accounting tools, and where relevant, partners who deliver work with us. They may only use your information to provide their service to us. We may also share information where the law requires it.
Our website loads fonts from Google Fonts, which means your IP address is sent to Google when a page loads.
Transfers outside the UK
Some of our providers may process information outside the UK. Where they do, we rely on safeguards required by UK data protection law, such as approved contract terms or an adequacy decision.
Children
Our services are for schools, staff and organisations. We do not knowingly collect personal information from children through this website.
Your rights
You have the right to:
- access the personal information we hold about you
- have inaccurate information corrected
- have your information erased in certain circumstances
- restrict or object to how we use it
- receive your information in a portable format, where it applies
- withdraw consent at any time where we rely on it
To use any of these rights, contact us at the address above. If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
Cookies
This website may use cookies that are essential for it to work. We do not currently use analytics or marketing cookies. If this changes, we will update this policy and ask for your consent where the law requires it.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.